Refund policy
Effective Date: September 26, 2026
At Fishymint, we want customers to receive their orders in satisfactory condition. If you experience a product-related issue, please contact us so we can review the situation and determine the appropriate resolution.
Damaged, Defective or Incorrect Items
If your order arrives with:
- A product quality defect
- Shipping-related damage
- The wrong product
- Missing product
- Another product-related issue
please contact us at support@fishymint.com as soon as possible after receiving your order.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging when relevant
- Video evidence when reasonably necessary to demonstrate the issue
After verification, Fishymint may provide an appropriate resolution, which may include a refund, replacement/reshipment, or another suitable resolution.
In many product-related cases, a return may not be required.
Returns for Personal Reasons
Returns resulting from personal preference, such as:
- Changing your mind
- Selecting the wrong size
- Ordering the wrong variation
- No longer wanting the product
- Personal dissatisfaction where the product is not defective
may not qualify for a refund or replacement.
If a return is approved for an eligible personal-reason return, the customer is responsible for the return shipping cost.
Because some returns may require international transportation, return shipping costs can be relatively high.
Return Authorization
Please do not send any product to an address provided on the original package or to any third party without first contacting Fishymint.
Contact:
We will review the request and provide return instructions if a return is approved.
Refunds
Once an eligible refund has been approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.
Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order before it enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return policy will apply.
Contact
Fishymint
Email: support@fishymint.com
Phone: +91 83284 76955
Website: fishymint.com