Refund policy

Effective Date: September 26, 2026

At Fishymint, we want you to receive your order in satisfactory condition. If you experience a problem with your order or product, please contact us so we can review the situation and determine the appropriate resolution.

Returns are subject to the conditions described below.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives with any of the following issues:

A defective or damaged product
Shipping-related damage
The wrong product
A missing product
Another product-related issue

Please contact us as soon as possible after receiving your order.

To help us review your request, please provide:

Your order number
A clear description of the issue
Clear photographs of the product
Photographs of the shipping package and packaging when relevant
Video evidence when reasonably necessary to demonstrate the issue

After reviewing and verifying the issue, Fishymint may provide an appropriate resolution, which may include a refund, replacement, reshipment, or another suitable resolution.

In many product-related cases, a return may not be required.

Returns for Personal Reasons

We accept eligible returns for personal reasons, including:

Changing your mind
Selecting the wrong size
Ordering the wrong variation
No longer wanting the product
Personal dissatisfaction where the product is not defective

Eligible personal-reason returns must be requested within 14 days of delivery.

To qualify for a personal-reason return, the product should be:

Unused and in new condition
In its original packaging where applicable
Complete with all included accessories, parts, and documentation where applicable

Some products may not be eligible for return due to their nature, condition, hygiene requirements, or other applicable restrictions.

If a personal-reason return is approved, the customer is responsible for the return shipping cost.

Because some products may require international return transportation, return shipping costs can be relatively high.

Return Authorization

Please do not send any product to an address provided on the original package, shipping label, or to any third party without first contacting Fishymint.

To request a return, contact us at:

Email: support@fishymint.com

Please include your order number and the reason for the return.

We will review the request and, if approved, provide the appropriate return instructions.

Product Condition

Returned products may be inspected after they are received.

If a returned product does not meet the applicable return conditions, Fishymint may be unable to approve the refund or may adjust the refund accordingly.

Refunds

Once an eligible refund has been approved, Fishymint will generally process the refund within 10 business days.

The refund will generally be issued to the original payment method used for the purchase.

After Fishymint processes the refund, the time required for the refund to appear in your account may depend on your payment provider or financial institution.

Return Shipping Costs

For approved returns due to personal reasons, the customer is responsible for return shipping costs unless otherwise stated by Fishymint.

For verified defective, damaged, incorrect, or missing items, Fishymint will review the circumstances and determine the appropriate resolution, which may include a replacement, reshipment, or refund.

Exchanges

Fishymint does not offer standard product exchanges.

If you receive a defective, damaged, incorrect, or missing item, please contact us. Depending on the circumstances, we may provide a replacement or reshipment as an appropriate resolution.