How can we help?
Find answers to common questions about orders, shipping, returns, payments, products and customer support.
Orders
Order confirmation, changes, cancellations and order information.
Shipping
Processing, delivery estimates, tracking and shipping costs.
Returns
Returns, refunds, damaged items and replacement assistance.
Payments
Payment methods, checkout and transaction information.
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We've answered some of the most common questions customers ask before and after placing an order.
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Orders
How do I place an order?
Select the product you want, choose any available options, add it to your cart and proceed to checkout. Enter your shipping and payment information, review your order and complete your purchase.
Can I change or cancel my order?
Contact us as soon as possible at support@fishymint.com. We will make reasonable efforts to help before the order enters processing or shipment.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Where can I find my order number?
Your order number is included in your order confirmation. Please include it when contacting us about an existing order.
Shipping & Delivery
Where does Fishymint ship?
Fishymint currently offers shipping to customers in the United States through available shipping services.
Depending on product availability and fulfillment requirements, orders may be dispatched from a US-based or international warehouse.
How long does delivery take?
For most US orders, estimated delivery is approximately 10–15 business days.
Delivery times are estimates and are not guaranteed. Some orders may take longer depending on fulfillment location, processing requirements, shipping method, destination, carrier operations, customs processing, holidays, weather or other circumstances.
How long does order processing take?
Orders are generally prepared for shipment within 2–3 business days. In some situations, processing may take up to 5 business days when additional sourcing or inventory transfer is required.
Which carrier will deliver my order?
The carrier may vary depending on your destination and the shipping method available for your order.
Possible carriers and local delivery partners may include USPS, FedEx, UniUni, GOFO or other delivery partners. A specific carrier cannot be guaranteed.
Is shipping free?
Fishymint currently offers Free Standard Shipping to the United States on eligible products. Any applicable shipping charge will be displayed at checkout.
Will I receive tracking information?
Tracking information will be provided when available after your order has been dispatched. Tracking updates may take some time to become active after shipment.
My order is taking longer than expected. What should I do?
If your order has not arrived within the applicable estimated delivery period, contact support@fishymint.com with your order number so we can assist you.
Returns & Refunds
Can I return my order?
Returns depend on the reason for the return and the product involved.
Product-related issues such as defective products, shipping damage, incorrect items or other qualifying issues may be eligible for a refund, replacement or reshipment after verification.
Returns for personal reasons, such as changing your mind, choosing the wrong size, ordering the wrong variation or personal preference, may not be eligible for a refund or replacement.
What if my product arrives damaged?
Contact us at support@fishymint.com with your order number and clear photographs of the product and packaging.
Additional information or video evidence may be requested when reasonably necessary to review the issue.
What if I received the wrong product?
Contact us as soon as possible with your order number and photographs showing the product received. We will review the issue and determine the appropriate resolution.
Do I need to return a damaged or incorrect product?
Not necessarily. Depending on the circumstances and the resolution available for the order, a return may not be required.
Do not send a product back without receiving return instructions from Fishymint.
Who pays return shipping?
For an approved return based on personal reasons, the customer is generally responsible for the return shipping cost. International return shipping may be relatively expensive depending on the destination.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location, order and payment provider.
Is my payment information secure?
Payments are processed through the payment services available at checkout. Fishymint does not intentionally store complete payment card numbers on its own systems.
Products
Are product images and colors accurate?
We make reasonable efforts to display products and colors accurately. However, appearance may vary slightly because of lighting, photography, screen settings, packaging changes or manufacturer updates.
Are all products available at all times?
Product availability may change. If a product becomes unavailable after an order is placed, we may contact you regarding an appropriate resolution.
Customs, Duties & Taxes
Will I have to pay customs or import charges?
For orders involving international shipment, applicable customs duties, import taxes or other government charges may apply.
Unless otherwise stated at checkout, applicable customs duties, import taxes and related charges are the responsibility of the recipient.
Still need help?
Our support team is happy to help with your order, product, shipping or return questions.
Fishymint · Customer Support · support@fishymint.com